FCA dealers always at the customer’s side: “Parked at home, but always on the move!” 

 

 

 

• Potential customers can now contact official FCA dealers, without leaving their house, by using Google Hangouts Meet.
• FCA Bank is using advanced digital tools to provide quotes for financing and insurance services.
• All car and commercial vehicle purchases financed through FCA Bank will have first payment installment deferred until January 2021: a tangible advantage at a difficult moment, providing customers peace-of-mind with their vehicle purchase.
• Italy is the first market where FCA is using this “remote” contact technology which, given its ease of use, will be extended to other markets.
• Through these initiatives, FCA is working to consolidate the long-standing relationship of trust and professionalism with its customers and support those planning to make a car purchase, through special conditions at this difficult time for everyone.

At an extraordinarily difficult moment, FCA is implementing concrete new initiatives via its dealer network to support all citizens who, during this national health crisis, are considering the purchase of a new vehicle and want to get in touch with an FCA sales consultant.

We have launched a dedicated service to enable dealers and customers to communicate without anyone having to leave home: an innovative quotation process that allows sales negotiations to be carried out online, rather than in the showroom. Sales personnel have had special training and are ready to help customers configure a new vehicle, prepare a quote and present financing options. Customers can request an appointment by phone or email and they will receive a link to connect directly with a sales consultant. No software installation is required. Italy is the pilot market for this FCA project which, given the easy-to-use technology, will be extended to other countries.

The technology is the Google Hangouts Meet app, an intuitive tool for online communications, with the ability to view files and images and make video calls. This means customers considering a purchase can have the same direct personal contact with their trusted FCA dealer. Transactions will subsequently need to be completed in person as soon as circumstances allow and in accordance with government directives.

The initiative will be promoted via a digital campaign using the slogan “Parked at home, but always on the move!” to highlight the importance of rigorously observing the requirement to stay at home, while remaining proactive and looking optimistically to the future. The simple, easy-to-use system also provides concrete support for the Italian industrial system with the orders generated contributing to a faster return to normal once the crisis is over.

Finally, as further support at this extremely difficult time, the first payment installment on all car and commercial vehicle purchases financed through FCA Bank will be deferred until January 2021.
Now more than ever before, knowing how to wait is the best way to get going again.

Turin, March 25, 2020

FCA in support of Italy’s earthquake-hit territories

FCA, FCA Bank and Leasys give concrete expression of their solidarity and their closeness to the communities affected by the earthquakes which have hit Central Italy.

In order to provide support for people who have been struck by this disaster, FCA is participating in fund-raising activities carried out by the Italian Red Cross, which is in the front line of emergency assistance operations. The FCA Group is committed to integrating the sums of money donated by its employees to this humanitarian initiative.

As well as this, the Group is making a fleet of vehicles available to institutions involved in emergency operations in the areas affected. These consist of commercial vehicles vital for logistical and operative needs.

Among the numerous company initiatives launched is the suspension of payment of instalments and fees for contract financing, leasing and hire signed by inhabitants of the areas hit by the earthquakes. On top of this, FCA and FCA Bank are making available a solidarity programme for those in the area whose cars or vehicles have been damaged or destroyed, offering those who wish to purchase a new Group vehicle zero-advance contracts with zero interest for five years, in addition to all other promotional offers.

And finally, Mopar, the FCA brand for services, Customer Care, original spare parts and accessories for FCA brands, offers all residents of the affected areas a reduction on spare parts used to repair vehicles damaged by the earthquakes, up to a cost of €1500.

These company initiatives confirm its commitment, in terms of humanitarian, technical and economic aid to the population struck by this tragedy.
Call the Group's toll-free "green" telephone numbers in order to contact the call center in order to obtain further information.

Turin, 27 August 2016

2015 Financial Results FCA Bank

FCA Bank reaches unprecedented € 249.1 million net profit for the year on the back of record financed volumes Profit before tax for the year totaled €359.4 million and the net profit reached €249.1 million, up 40% and 36% over prior year, respectively. The increase being driven by the portfolio growth, which rose to €17.2 billion compared to €15.3 billion at year-end 2014, The increase in new car registrations and FCA Bank's growing support to FCA (with a commercial penetration of 47%, up 4 p.p. on 2014) resulted in total financed volumes of €9.6 billion, up 25% on 2014. FCA Bank has been one of the enablers of the improved commercial performance of the automotive manufacturer. The reduction in the cost of risk continued also in 2015, down to €70 million at 0.44% of the average portfolio amount, compared to 0.57% in 2014. "Yearly results benefited from the excellent commercial performance in Italy and in the rest of Europe and from the further diversification of the funding sources, by leveraging our full banking license granted in 2015" said the Chief Executive Officer and General Manager of FCA Bank, Giacomo Carelli. New business Total FCA Bank Group new financed volumes in 2015 amounted to €9.6 billion including the long-term rental activities. FCA Bank supported FCA's new car sales, with an increased 47% penetration rate on total registrations (43% in the previous year). FCA Bank has been one of the enablers of the improved commercial performance of FCA. The average outstanding portfolio for the period also grew to €16.1 billion, with an increase of 9% on 2014. Net Banking Income and Rental Margin Net banking income and rental margin for the half-year increased by 18% compared to 2014, to €667.4 million, driven by portfolio growth (from an average portfolio of €14.7 billion in 2014, to €16.1 billion in 2015, reaching €17.2 billion as at 31th December 2015) and increasing profitability, which rose from 3.8% last year to 4.1% in 2015. Expenses Management's continued focus on the operational efficiency is reflected in the decreasing of the net operating expenses over revenues that reached the ratio of 35.3%, an improvement of 5 percentage points compared to the previous year, despite a slight increase in the overall overheads, mainly due the strong growth in the portfolio. Cost of risk The cost of risk of FCA Bank recorded another decrease, confirming the trend already seen in 2014. In absolute terms, the cost of risk amounted to €70 million, equal to 0.44% of the average portfolio. II. Refinancing Financial indebtedness of the group was in excess of €16 billion in December 2015. In 2015 the Group strengthened its funding diversification policy, accessing the Capital Markets with a combination of secured and unsecured transactions. Specifically, the Group issued debt under its MTN Notes Program on the public market for a total value of €1.9 billion, and accessed the ECB refinancing scheme (TLTRO) for € 1 billion. III. Capitalization FCA Bank maintains a good level of capitalization, also having distributed dividends to shareholders for €91.6 million. As at 31th December 2015, the Shareholders' Equity was at €2.1 billion, with a Core Tier 1 Ratio1 at 11.2%. IV. Rating In 2015, a number of positive rating action were taken by the Rating Agencies, on the back of the positive trend of the FCA Bank Group and of its new banking status, which allows the application of the respective Banking methodologies: Moody's upgraded the long-term rating to Baa2 with Stable Outlook on 26th June 2015 (moreover an upgrade of the Deposit Rating to Baa1 was made in January 2016); Fitch upgraded the long-term rating to BBB with Positive  Outlook on 8th July 2015; Standard&Poor’s changed the Outlook from Stable to Positive on 9th September 2015. Turin, 19th February 2016 1 CET 1 includes the yearly profit net of assumed dividends pay-out ratio of 50%. FCA Bank FCA Bank is a bank mainly operating in the motor financing sector, aimed at satisfying all mobility requirements and is a joint venture between FCA Italy, part of Fiat Chrysler Automobiles, the global automotive group, and Crédit Agricole Consumer Finance, a major player in the consumer finance market. The company manages most of the financial activities to support the sales of prestigious automotive brands in Europe. Financial and leasing programs are operated by FCA Bank and specifically designed for the dealer networks and private customers as well as for business fleets. FCA Bank SpA is present in 16 European countries either directly or through its subsidiaries. At the end of December 2015 FCA Bank reported a portfolio of outstanding loans worth €17.2 billion. For further information: +39.011.0063088 mediarelations@fcagroup.com www.fcagroup.com